Frequently Asked Questions

 

I forgot my password?

You can easily reset your password here.

 

How long does the premium membership last?

Indefinitely, with a payment recurring every year or month (depending on your subscription) on the anniversary of your sign-up unless you cancel before this time.

 

How do I manage or cancel my membership?

You can very easily manage, cancel or reactivate your subscription by logging in and clicking on the "profile" link in the top right hand corner.

 

Does my membership end when I cancel?

No, your membership will continue until the expiry date of your subscription.

 

Do you offer any deals for groups or institutions?

Yes, click here for further information.

 

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